ImportGenius Privacy Policy

Definitions

• Service

  Service means the https://www.importgenius.com website and the ImportGenius mobile application operated by Trade Data Services, Inc

• Personal Data

  Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

• Usage Data

  Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

• Cookies

  Cookies are small files stored on your device (computer or mobile device).

• Data Controller

  Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.

  For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

• Data Processors (or Service Providers)

  Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.

  We may use the services of various Service Providers in order to process your data more effectively.

• Data Subject (or User)

  Data Subject is any living individual who is using our Service and is the subject of Personal Data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device ("Usage Data").

This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

• Session Cookies.

  We use Session Cookies to operate our Service.

• Preference Cookies.

  We use Preference Cookies to remember your preferences and various settings.

• Security Cookies.

  We use Security Cookies for security purposes.

• Analytics Cookies.

  We use Analytics Cookies to understand how visitors use our Service, measure traffic and improve our pages.

• Advertising Cookies.

  We use Advertising Cookies and pixels to measure the results of our advertising campaigns and to show you relevant ads on third-party websites.

Some of these tags are loaded through Google Tag Manager and routed through our own first-party server-side tagging endpoint before data is sent to the third parties listed below. The specific tracking technologies installed on our website, and the companies that provide them, are named in the Service Providers section of this Privacy Policy.

Where we rely on your consent to use these technologies, you can withdraw it at any time by deleting cookies in your browser, changing your browser settings to block them, or using the opt-out links provided for each service below.

Use of Data

Trade Data Services, Inc uses the collected data for various purposes:

• To provide and maintain our Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer support
• To gather analysis or valuable information so that we can improve our Service
• To monitor the usage of our Service
• To detect, prevent and address technical issues
• To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), Trade Data Services, Inc legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

Trade Data Services, Inc may process your Personal Data because:

• We need to perform a contract with you
• You have given us permission to do so
• The processing is in our legitimate interests and it is not overridden by your rights
• For payment processing purposes
• To comply with the law

Our Data Protection Principles

ImportGenius is committed to collecting and processing data in accordance with the principles of the GDPR. Article 5 of the GDPR requires that personal data shall be:

1. Processed lawfully, fairly and in a transparent manner in relation to individuals
2. Collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered to be incompatible with the initial purposes
3. Adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed
4. Accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay
5. Kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes subject to implementation of the appropriate technical and organisational measures required by the GDPR in order to safeguard the rights and freedoms of individuals
6. Processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures

Retention of Data

Trade Data Services, Inc will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

Trade Data Services, Inc will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

Transfer of Data

Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Trade Data Services, Inc will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Business Transaction

If Trade Data Services, Inc is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Disclosure for Law Enforcement

Under certain circumstances, Trade Data Services, Inc may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

Trade Data Services, Inc may disclose your Personal Data in the good faith belief that such action is necessary to:

• To comply with a legal obligation
• To protect and defend the rights or property of Trade Data Services, Inc
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users of the Service or the public
• To protect against legal liability

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Our Policy on "Do Not Track" Signals under the California Online Protection Act (CalOPPA)

We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Your Data Protection Rights under the General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Trade Data Services, Inc aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.

In certain circumstances, you have the following data protection rights:

• The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.

• The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.

• The right to object. You have the right to object to our processing of your Personal Data.

• The right of restriction. You have the right to request that we restrict the processing of your personal information.

• The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.

• The right to withdraw consent. You also have the right to withdraw your consent at any time where Trade Data Services, Inc relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Exercising your data protection rights

You can exercise your data protection rights with regards to personal data that was collected and stored by ImportGenius by sending an email with your request to privacy@importgenius.com. Please note that we may ask you to verify your identity before responding to such requests.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyse the use of our Service.

• Google Analytics

  Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. ImportGenius uses Google Analytics, including Google Analytics 4, to understand how visitors find and use our Service. Google Analytics uses first-party cookies (such as _ga) to collect information such as pages visited, time spent on pages, referring websites, device and browser type, approximate location and other interaction data. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

  For information on how Google uses data from sites that use its services, please visit: https://www.google.com/policies/privacy/partners/

  You can prevent your data from being collected by Google Analytics by installing the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout

  For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

• Customer.io

  Customer.io is a third party service used by ImportGenius provided by Peaberry Software Inc. for email automation.

  ImportGenius uses Customer.io to help sending timely and meaningful emails to their users.

  For more information about the terms and conditions of Customer.io please visit the Customer.io terms and conditions web page: https://customer.io/legal/terms-of-service/

• Microsoft Clarity

  Microsoft Clarity is a web analytics service provided by Microsoft Corporation that helps ImportGenius understand user interactions on our website.

  Clarity provides insights into how users engage with our site through features such as heatmaps and session recordings.

  For more information about Microsoft Clarity's privacy practices, please visit the Microsoft Clarity Privacy Statement page: https://privacy.microsoft.com/en-us/privacystatement

• Google Tag Manager

  Google Tag Manager is a tag management system provided by Google Inc. that helps ImportGenius manage and deploy marketing tags (snippets of code) on our website without modifying the code directly.

  For more information on how Google Tag Manager manages data, please visit the Google Tag Manager Privacy & Terms page: https://policies.google.com/privacy

• Posthog

  Posthog is a product analytics tool provided by PostHog Inc. that enables ImportGenius to track and analyze user behavior and engagement on our website.

  ImportGenius uses Posthog to gain insights into how users interact with our platform to improve user experience. Posthog collects data such as pages visited, clicks, device and browser information and IP address, and may record sessions. Posthog requests are served from our own subdomain (t.importgenius.com) before being forwarded to PostHog.

  For more details about Posthog's privacy practices, please visit the Posthog Privacy Policy page: https://posthog.com/privacy

• Sentry

  Sentry is an error tracking and monitoring service provided by Sentry Inc. that helps ImportGenius identify and fix issues on our website in real-time.

  Sentry assists us in monitoring application performance and capturing errors to ensure a smooth user experience.

  For more information on Sentry's privacy policies, please visit the Sentry Privacy Policy page: https://sentry.io/privacy/

• Datadog

  Datadog is a monitoring and analytics platform provided by Datadog Inc. that helps ImportGenius monitor our website's performance and infrastructure.

  ImportGenius uses Datadog to collect and analyze performance data to ensure our services are running efficiently and to quickly identify any potential risks or issues.

  For further information on Datadog's privacy practices, please visit the Datadog Privacy Policy page: https://www.datadoghq.com/legal/privacy/

• Zoho SalesIQ

  Zoho SalesIQ is an analytics and customer engagement service provided by Zoho Corporation.

  Zoho SalesIQ is utilized by our website to analyze user interactions and provide real-time support. It tracks user activities such as pages visited, links clicked, and time spent on the site, as well as collects metadata including IP addresses. This information helps us enhance our platform's user experience and improve our services.

  For more details on Zoho SalesIQ's privacy practices, please visit the Zoho Privacy Policy page: https://www.zoho.com/privacy.html

• Stape

  Stape is a server-side tagging service provided by Stape Inc. that hosts our Google Tag Manager server container on our own subdomain (gtmstape01.importgenius.com).

  ImportGenius uses Stape to receive analytics and advertising events from your browser and forward them to the analytics and advertising providers named in this Privacy Policy. Stape sets first-party cookies (such as FPID, FPLC, FPAU and FPGSID) and processes data such as pages visited, events, IP address and browser information.

  For more information on Stape's privacy practices, please visit the Stape Privacy Policy page: https://stape.io/privacy-notice

• Clay

  Clay is a data enrichment and website visitor identification service provided by Clay Labs, Inc.

  ImportGenius uses Clay's website tracking script to record visits to our website, including pages visited, IP address and browser information, and to identify the company a visitor works for so that we can better understand which businesses are interested in our Service.

  For more information on Clay's privacy practices, please visit the Clay Privacy Policy page: https://www.clay.com/privacy

• Optibase

  Optibase is an A/B testing and conversion optimisation service provided by Optibase.

  ImportGenius uses Optibase on some pages of our website to test different versions of a page and measure which performs better. Optibase stores an identifier in your browser so that you see a consistent version of a page, and records page views and clicks.

  For more information on Optibase's privacy practices, please visit the Optibase Privacy Policy page: https://www.optibase.io/privacy-policy

Advertising and Remarketing

Trade Data Services, Inc uses advertising, conversion tracking and remarketing services to measure the effectiveness of our ads and to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies, pixels and similar technologies to collect information such as pages visited, actions taken (for example, signing up or requesting a demo), device and browser information and IP address, and use it to inform, optimise and serve ads based on your past visits to our Service.

• Google Ads (AdWords)

  Google Ads (AdWords) conversion tracking and remarketing services are provided by Google Inc., including through Google's DoubleClick advertising cookies.

  You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads

  Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

  For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

• Meta Pixel (Facebook)

  The Meta Pixel is an advertising and conversion tracking service provided by Meta Platforms, Inc.

  ImportGenius uses the Meta Pixel to measure the effectiveness of our ads on Facebook and Instagram and to show you relevant ads on those platforms. The Meta Pixel sets cookies (such as _fbp) and collects information about the pages you visit and actions you take on our website.

  You can control the ads you see from Meta through your Facebook ad preferences: https://www.facebook.com/adpreferences. For more information on the privacy practices of Meta, please visit the Meta Privacy Policy page: https://www.facebook.com/privacy/policy/

• LinkedIn Insight Tag

  The LinkedIn Insight Tag is an advertising and conversion tracking service provided by LinkedIn Corporation.

  ImportGenius uses the LinkedIn Insight Tag to measure the effectiveness of our ads on LinkedIn, to retarget visitors to our website and to receive aggregated insights about the professional demographics of our visitors. The Insight Tag sets cookies and collects information such as the page URL, referrer, IP address, device and browser information and timestamp.

  You can opt out of LinkedIn advertising through your LinkedIn ad settings: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out. For more information on the privacy practices of LinkedIn, please visit the LinkedIn Privacy Policy page: https://www.linkedin.com/legal/privacy-policy

• Microsoft Advertising (Bing UET)

  Microsoft Advertising Universal Event Tracking (UET) is an advertising and conversion tracking service provided by Microsoft Corporation.

  ImportGenius uses UET to measure the effectiveness of our ads on Bing and the Microsoft Advertising Network and to show you relevant ads. UET sets cookies (such as _uetsid and _uetvid) and collects information about the pages you visit and actions you take on our website.

  You can opt out of personalised ads from Microsoft here: https://account.microsoft.com/privacy/ad-settings. For more information on the privacy practices of Microsoft, please visit the Microsoft Privacy Statement page: https://privacy.microsoft.com/en-us/privacystatement

• Reddit Pixel

  The Reddit Pixel is an advertising and conversion tracking service provided by Reddit, Inc.

  ImportGenius uses the Reddit Pixel to measure the effectiveness of our ads on Reddit and to show you relevant ads. The Reddit Pixel sets cookies (such as _rdt_uuid) and collects information about the pages you visit and actions you take on our website.

  For more information on the privacy practices of Reddit, including how to opt out of personalised ads, please visit the Reddit Privacy Policy page: https://www.reddit.com/policies/privacy-policy

• OpenAI Ads Pixel

  The OpenAI Ads Pixel is a conversion measurement service provided by OpenAI, L.L.C.

  ImportGenius uses the OpenAI Ads Pixel to measure the effectiveness of our ads shown in ChatGPT. The pixel collects information about the pages you visit and actions you take on our website, along with device and browser information.

  For more information on the privacy practices of OpenAI, please visit the OpenAI Privacy Policy page: https://openai.com/policies/privacy-policy/

Security

We use third-party services to protect our Service from spam and abuse.

• Google reCAPTCHA

  Google reCAPTCHA is a service provided by Google Inc. that ImportGenius uses on signup, checkout, contact and demo request forms to check that the form is being completed by a human and not by an automated program.

  reCAPTCHA collects hardware and software information, such as device and application data, and sends it to Google for analysis. Use of reCAPTCHA is subject to the Google Privacy Policy: https://policies.google.com/privacy and Terms of Service: https://policies.google.com/terms

Forms and Scheduling

We use third-party services to receive form submissions and to let you book meetings with our team.

• Calendly

  Calendly is a scheduling service provided by Calendly LLC that ImportGenius uses to let you book demos and calls with our team. When you book through Calendly, it collects the information you enter, such as your name and email address, and may set cookies.

  For more information on Calendly's privacy practices, please visit the Calendly Privacy Notice page: https://calendly.com/privacy

• Basin

  Basin is a form processing service provided by Basin that ImportGenius uses to receive submissions from some forms on our website, such as your name, email address and the content of your message.

  For more information on Basin's privacy practices, please visit the Basin Privacy Policy page: https://usebasin.com/privacy

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

The payment processors we work with are:

• WorldPay

  A part of Fidelity National Information Services (FIS). Their Privacy Policy can be viewed at https://www.worldpay.com/en-gb/privacy-policy

• Recurly

  A subscription billing platform provided by Recurly, Inc. Their Privacy Policy can be viewed at https://recurly.com/legal/privacy

• PayPal

  An online payment service provided by PayPal, Inc. Their Privacy Policy can be viewed at https://www.paypal.com/us/legalhub/privacy-full

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: privacy@importgenius.com